Return & Exchange Policy

Australian consumer rights: Nothing in this policy excludes, restricts or replaces rights and remedies that cannot be excluded under the Australian Consumer Law. Where these terms conflict with those rights, those rights prevail.

1. 30-Day Money-Back Guarantee

We want you to feel confident trying ReformLabs. If the product is not right for your skin, contact us within 30 days of delivery through our contact page and we will arrange a refund.

To help us process the request, include your order number and the product name. We may ask you to return the product using the instructions we provide.

2. Defective, Damaged or Incorrect Items

If your item arrives damaged, defective or different from what you ordered, contact us within 30 days of delivery and include your order number and clear photo evidence. Once verified, we will provide a replacement or full refund at no additional cost to you.

3. Refunds

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider. Shipping fees are refundable where required by law or where the return is due to a defective, damaged or incorrect item.

4. Product safety

Follow the directions on the product packaging and patch test before first use. Stop using a product if irritation occurs. This policy does not limit any rights you have under applicable consumer law.